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We promise to clean up some FAQ's:
Frequently asked questions
We bring own eco-friendly, safe cleaning products, from the award winning brand Speed Cleaning!
If you wish to have your own cleaning caddy, we provide a simple list of what we require to clean your home. Our cleaning specialists keep tabs on what you are running out of and will notify you when something requires replenishing. We strive to be an environmentally conscious cleaning company and our staff are trained to use the most gentile and effective cleaning solutions in your home. While we are open to your wishes, bleach, Easy Off, Pledge, and CLR are cleaning products that Promise Cleaning Specialists will not use in your home.
Cleaning Specialists (CS's) are the professionals who come into your home to provide our boutique cleaning services. Many have previous experience working in private homes. We only pick the best! They are experienced, trained, careful, reliable, honest, and in great shape! Our management team adhears to a strict hiring process, which includes reference checks, training and bonding, and insurance protection. We keep a close eye on our staff and if they dont love their job and care deeply about their performance, they don't stick around.
Although we make our best effort to send the same person, we do not guarantee it. We are managing both our staff and clients' needs which constantly change. If you are sent an alternate Cleaning Specialist, our staff have access to detailed information about your preferences and requests to ensure consistancey with our work. You might actually prefer your new Cleaning Specialist! You are welcome to let us know if you have a preferred Cleaning Specialist and we will make every reasonable effort to have them service your home.
We pride ourselves in our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact use and have that particular area re-cleaned at no cost to you.
A note will also be made on your file so that we know to pay particular attention to the issue next time around. Please note that if the cleaning has been given a 'time cap' by the client, or if we request additional time to complete the work and are not granted an extension, Promise Cleaning Specialists cannot offer a guarantee (or touch-up) for that job since there is no telling how long it may require to complete to our standard.
Yes. In order to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival; and we feel we wont be able to bring it uo to our standard, we'll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.
Less time is required for subsequent regular cleanings since we are familiar with your space and of course, regular maintenace helps cut time down. Our lifestyle and habits dictate how our homes are kept and we're all different, so it can be hard to predict this without cleaning the space first. We're here to help - no judging- but the condition of your home when we arrive (ranging anywhere from post-kegger fraternity house to meticulously-kept Martha Stewart's mansion), will dictate how long we need on a one-time and regular basis. When we speak with you to confirm your initial cleaning, we will be able to provide you with a ballpark estimate, and then confirm that once your initial clean has been completed. As a thank you to loyal clients, we offer reduced hourly rates for regular visits.
You know your pets better than we do. If your pet is comfortable around a new person, noise, vacuum or mop (which freaks out many animals), then leaving the pet at home is fine with us. To ensure everyone's comfort and safety however, we strongly recommend that the animal be in a crate or separate room for the duration of the job.
Please Note: We do NOT walk, feed or clean up urine, feces, or vomit left from animals.
You can easily pay via debit/credit card through our credit card processing system - a fully encrypted third party app called Stripe. After each cleaning, an invoice will be sent to you via email, which is due upon receipt. You will be able to pay with card here.
You may also make your payment through PayPal.
Note that lack of payment of a previous cleaning means we will be unable to service your home until all bills are paid. If you wish us to clean on the following scheduled date, payment prior to cleaning will be required.
If you leave fresh linens on the bed and specifically request this at the time of booking, we will change and launder them. Beds will be made regardless of linen changes. Additional loads of laundry can be done as well but must be added to your booking in advance to make sure that we have accounted for enough time to complete the task.
Fill out our easy booking form and you'll be contacted by our office to review your booking, iron out any details and clarify requests. Then we'll take your payment info to confirm your appointment, and a confirmation email will be sent out! You've just booked your cleaning and now you can go back to doing the more exciting things in life!
Just send is a message or give us a quick call - we'll be glad to discuss your needs and give you and estimate. Since these spaces aren't as cut-and-dry as a home, we'll need to ask you more questions and potentially visit the space before we can get an accurate estimate together. We have serviced all sorts of businesses and events, no space is too big or small. Ask away!
In order to prevent a last-minute cancellation, we send out reminder emails and text notifications prior to your service and require a 48-hour notice for cancellation - voicemail or email is acceptable and all messages are time stamped for accuracy. At the time of your call, we can go over a time that works out best for you to reschedule your appointment. Without a (48) hour notice you will be charged 25% of your cleaning. Cancellations on the same day of service for any reason will be charged half the rate of service. All cancellations must be made through our office.
We beleive in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution.
If something happens to break during our routine service, we'll do our best to repair or replace the item. We do ask that any irreplaceable items be put away and anything you are concered about is noted at the time of booking. Please note, we don't repair or replace existing damage or improperly installed items.
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