Promise Cleaning is Licensed, bonded, and insured.
We take the time know know your specific needs
We value our Amazing Staff!
Local to Austell, Smyrna, Mableton, and surrounding neighborhoods
100% satisfaction guaranteed
Lets take a moment and break these points down.
License, bonded and insured
Often people are searching for the cheapest deal and most cleaners don't have either of these things and are just fine, right? Let us explain.
Promise Cleaning is licensed, bonded and insured to signify that our business is legitimate and we pay our taxes. This secures our reputation in the community and industry. We want to be transparent about how we make our income, pay our cleaners, and and file our taxes. Do you really want hire someone who doesn't see the value in being transparent and protecting their reputation?
Bonding protects our clients from theft by replacing what was stolen. We live in the real world and some people do not always have they best intentions while working. To this day we have never had an incident. Even though we thoroughly screen our potential employees before hiring, even the best screening may not catch dishonest ones who slide through the cracks. Bonding at least gives the client add peace of mind, knowing that Promise Cleaning provides our clients recourse, Promise Cleaning has zero toleration for dishonesty, and we value our clients greatly!
Insurance replaces anything broken by the cleaner. Again, at Promise Cleaning is insured and therefore values clients. We are transparent and communicate to our clients. A picture is take of item and shown to client. We offer to replace item. Clear communication is priority at Promise Cleaning. All our cleaners are encouraged to be upfront about an accidental breakage by insuring that they will not be reprimanded because accidents happen. No one is perfect and we are regularly wiping, scrubbing, and sweeping something; motions that can bump us into something on the odd occasion.
taking time to know your home's cleaning needs
Promise Cleaning askes the right questions about a home to understand how best to service the client. Not all homes and living routines are alike. So we will take the guess work out of equation by taking noting information gathered and making sure our cleaners read the notes before cleaning your home, so that everything is just so.
Do you need weekly biweekly or monthly cleaning? Is this a one-time cleaning or an ongoing cleaning? Move-in/move-out cleaning vs a Spring cleaning? Promise cleaning offers ongoing cleanings services at a discounted rate. Schedule your first appointment and receive your second 50% off!
We value our cleaners
Promise Cleaning pays their staff more than any local cleaning company. we pay our cleaners well. We want our cleaners to feel appreciated and energized when coming to work. That has a significant effect on their performance at work.
Promise Cleaning cleaners' skills stay sharp with up to date information about our cleaning products, services, and customer service. Our cleaners know what products to use on what surfaces, and how to properly use them. We teach our cleaners about safety procedures. Our cleaners check their work by filling out a checklist and leaving it with the client.
Times are changing more rapidly than it used to and we want to stay current with the news and just any general information so that we related to the needs of today and not just 20 years ago. This means we are flexible and do not rely on outdated information.
we are local
We service local areas out of respect for our clients our cleaner. It is unfair for clients to pay gas fees when they can get a local cleaner. It is unfair to our cleaners to have to drive further, putting more mileage, wear and tear on their cars. We don't have company cars because we'd rather put the extra money in our cleaning techs' pockets.
In addition, there is less traffic locally, we can be at your home in less time if there is a last minute schedule change, and we can service more neighbors in our community!
100% satisfaction guaranteed
We offer re-cleans if something just wasn't quite right. Our policy allows our clients to know that we do not make unfair excuses to avoid responsibility. Promise Cleaning believes in researching unique cleaning situations when the come our attention.
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